Terms of Service

1. Agreement to Terms

1.1 Acceptance

By accessing or using the Kai intelligent task management service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

1.2 Legal Capacity

You represent that you are:

• At least 18 years of age
• Legally capable of entering into binding contracts
• Not barred from using the Service under applicable law

1.3 Authority

If using the Service on behalf of an organization, you warrant that you have authority to bind that organization to these Terms.

2. Service Description

2.1 What We Provide

Kai is an AI-powered task management platform that:

• Analyzes emails and messages to identify and create tasks
• Generates summaries and insights using artificial intelligence
• Integrates with third-party services (Gmail, Slack, and others)
• Provides task organization and prioritization features

2.2 Service Availability

• We do not guarantee any specific uptime or availability
• The Service is provided on an "as-available" basis
• We may modify, suspend, or discontinue features at any time
• No Service Level Agreement (SLA) unless separately agreed in writing

3. Account Registration

3.1 Account Creation

To use the Service, you must:

• Provide accurate and complete information (email and name required)
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Be responsible for all activity under your account

3.2 Authentication Methods

We use modern authentication methods for security:

• Passkeys
• OAuth (Google, etc.)
• Magic Links via email
• No traditional passwords are used or stored

3.3 Age Requirement

The Service is only for users aged 18 and above. By creating an account, you certify that you meet this age requirement.

3.4 Account Security

You are responsible for:

• Maintaining the confidentiality of your authentication methods
• All activities that occur under your account
• Immediately notifying us of unauthorized use

4. Subscription and Payment

4.1 Free Trial

• 14-day free trial available
• No credit card required for trial
• Full feature access during trial period
• No usage beyond the trial unless upgraded to a paid plan

4.2 Subscription Plans

• Monthly or annual subscription options
• Prices displayed at https://hellok.ai/pricing
• All prices in GBP unless otherwise stated
• Prices subject to change with 30 days' notice

4.3 Payment Terms

• Payment processed by Stripe
• Subscriptions auto-renew unless cancelled
• By subscribing, you authorize recurring charges
• We do not store payment card details

4.4 Cancellation and Refunds

• You can cancel anytime in the Billing section of your Account Profile. Cancellation takes effect at the end of the current billing period unless stated otherwise.
• UK consumers: You have a 14-day statutory cooling-off period from the day after you enter into your first paid subscription. If you ask us to begin supplying the Service during this period, you agree we may deduct a pro-rata amount for the Service provided before cancellation.
• Renewals: We'll also honour any renewal cooling-off rights required by law (for example, when a free/introductory period ends or on renewals that commit you for 12 months or more). These renewal rights do not apply to monthly rollovers unless required by law at the time.
• Except as required by applicable consumer law or the paragraph above, we do not offer refunds for partial billing periods.
• Free trials: If you cancel during a free trial, access ends at the trial's end and no charge is made.
• Annual plans: If you cancel mid-term, you retain access until the end of the paid annual period; no pro-rata refund, except as required by consumer law.

4.5 Failed Payments

If payment fails:

• We will attempt to notify you
• Service may be suspended after grace period
• Account may be downgraded
• Data retained per our Privacy Policy

4.6 Subscription Reminders

We will send proactive emails regarding your subscription, including but not limited to:

• A trial-ending reminder at least 3 days before the trial ends
• An annual renewal reminder at least 7 days before renewal
• A price-change notice at least 30 days in advance. You can cancel online at any time from Settings → Billing; cancellation takes effect at the end of the current period.

5. User Content and Intellectual Property

5.1 Your Content

You retain all rights to content you create or upload ("User Content"). By using the Service, you grant us a limited license to:

• Store, process, and display your User Content
• Generate AI insights and summaries
• Provide the Service to you
• Create anonymized analytics

This license is:

• Non-exclusive and revocable
• Worldwide but limited to Service provision
• Terminated when you delete content or account

5.2 Our Intellectual Property

The Service, including all software, designs, and content we create, remains our property. You may not:

• Copy, modify, or reverse engineer the Service
• Use our trademarks without permission
• Scrape or data mine the Service
• Resell or sublicense the Service

5.3 AI-Generated Content

Content generated by our AI:

• Is provided as-is without warranty
• May be inaccurate or inappropriate
• Should be reviewed before use
• Does not constitute professional advice

5.4 Feedback

Any feedback you provide may be used by us without compensation or attribution.

6. Third-Party Integrations

6.1 Connected Accounts

When connecting third-party services (Gmail, Slack, and others):

• You warrant you have necessary permissions
• You're responsible for compliance with their terms
• We're not liable for third-party service issues
• You can disconnect integrations anytime

6.2 Work Accounts

If connecting work accounts, you represent and warrant:

• You have explicit employer authorization
• You comply with employer policies
• You accept full responsibility for any violations
• You will indemnify us for any resulting claims

6.3 Data Processing

By connecting integrations:

• You consent to our processing of that data
• You understand we cannot control what data is received
• You accept risks of sensitive data exposure
• You should review our Privacy Policy

7. Acceptable Use Policy

7.1 Prohibited Uses

You may not use the Service to:

• Violate any laws or regulations
• Infringe intellectual property rights
• Transmit malicious code or spam
• Harass, abuse, or harm others
• Impersonate others or misrepresent affiliation
• Interfere with Service operation
• Bypass security measures
• Process illegal or harmful content
• Special Category Data: The Service is not designed to process special category data (such as health, political, religious, or biometric information). By connecting a consumer account (e.g., Gmail, Slack), you represent and warrant that you will not intentionally submit or process special category data through the Service. If you nevertheless do so, you acknowledge that you are solely responsible for ensuring a valid legal basis for such processing, and Kai disclaims any liability arising from such use.

7.2 Enforcement

We may, without notice:

• Remove prohibited content
• Suspend or terminate accounts
• Report illegal activities to authorities
• Take legal action for violations

8. Privacy and Data Protection

8.1 Privacy Policy

Your use is subject to our Privacy Policy at https://hellok.ai/privacy

8.2 GDPR Compliance

We comply with UK GDPR. For business users requiring a Data Processing Agreement, contact support@hellok.ai

8.3 Data Security

While we implement security measures, you acknowledge:

• No system is completely secure
• You use the Service at your own risk
• We're not liable for unauthorized access, data breaches, or losses; except where caused by our breach of applicable law or failure to use reasonable security.
• You should not transmit highly sensitive data

9. Disclaimers and Warranties

9.1 Service Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:

• MERCHANTABILITY
• FITNESS FOR PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY OR RELIABILITY

9.2 AI Disclaimer

WE SPECIFICALLY DISCLAIM ANY WARRANTY THAT:

• AI-generated content will be accurate
• The Service will meet your requirements
• The Service will be uninterrupted or error-free
• Results will be reliable for decision-making

9.3 No Professional Advice

The Service does not provide:

• Legal, financial, or medical advice
• Professional consulting services
• Guaranteed outcomes or results

9.4 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer that cannot be excluded by law.

9.5 High-Risk Use Disclaimer

High-Risk Use Disclaimer: The Service is not designed or intended for processing of medical, financial, safety-critical, or other sensitive personal data where errors, delays, or exposure could cause significant harm. You must not use the Service in these contexts, and we disclaim all liability arising from such use.

10. Limitation of Liability

10.1 Liability Cap

Consumers: Nothing in these Terms limits your statutory rights. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.

Business users: To the fullest extent permitted by law, our total liability for all claims in a 12-month period is limited to the fees paid by you for the Service in that period.

10.2 Excluded Damages

WE SHALL NOT BE LIABLE FOR:

• INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
• LOST PROFITS OR BUSINESS OPPORTUNITIES
• LOSS OF DATA OR CORRUPTION
• EMOTIONAL DISTRESS OR REPUTATIONAL HARM

10.3 Exceptions

These limitations don't apply to:

• Death or personal injury from our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by law

10.4 Consumer Law

Nothing in these limitations affects your statutory rights as a consumer that cannot be excluded by law.

11. Indemnification

This Section 11 does not apply to consumers where such indemnities are prohibited by law.

You agree to indemnify and hold harmless Kai Technology Labs Ltd, its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including legal fees) arising from:

• Your breach of these Terms
• Your violation of applicable laws
• Your User Content
• Your use of the Service
• Connection of unauthorized accounts, such as employer-owned accounts without permission
• Infringement of third-party rights
• Your negligence or willful misconduct

12. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

• Natural disasters or acts of God
• War, terrorism, or civil unrest
• Pandemic or epidemic
• Government actions or sanctions
• Internet or infrastructure failures
• Cyber attacks or security breaches
• Labor disputes or shortages

13. Termination

13.1 Your Termination Rights

You may terminate your account at any time by:

• Cancelling your subscription
• Deleting your account in settings
• Contacting support@hellok.ai

13.2 Our Termination Rights

We may terminate or suspend your account immediately for:

• Breach of these Terms
• Non-payment of fees
• Illegal or harmful activity
• Extended inactivity (per Privacy Policy)

13.3 Effects of Termination

Upon termination:

• Access to the Service ceases immediately
• User Content deleted per Privacy Policy
• No refunds for unused periods
• Sections that should survive will continue

14. Referral Program

14.1 Program Terms

If participating in our referral program:

• You may share referral links with others
• You warrant you have consent to share contact information
• Rewards subject to program terms
• We may modify or end the program anytime

14.2 Prohibited Referral Activities

• Spam or unsolicited communications
• Misleading claims about the Service
• Self-referrals or fake accounts
• Violation of applicable marketing laws

15. Modifications to Terms

15.1 Our Right to Modify

We may modify these Terms at any time. We will notify you of material changes by:

• Email to your registered address
• In-Service notification
• Website announcement

15.2 Acceptance of Changes

Continued use after changes constitutes acceptance. If you disagree:

• Stop using the Service
• Delete your account
• Changes effective 30 days after notice

16. Governing Law and Disputes

16.1 Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

16.2 Jurisdiction

You agree to the exclusive jurisdiction of the courts of England and Wales for any disputes, except where mandatory consumer protection laws require otherwise.

16.3 Dispute Resolution

Before formal proceedings:

• Contact us to attempt resolution
• Consider mediation or arbitration
• Small claims court available for applicable claims

17. General Provisions

17.1 Entire Agreement

These Terms constitute the entire agreement between you and Kai Technology Labs Ltd regarding the Service.

17.2 Severability

If any provision is found invalid, the remaining provisions continue in full effect.

17.3 No Waiver

Our failure to enforce any right or provision is not a waiver of that right.

17.4 Assignment

You may not assign these Terms without our consent. We may assign our rights to any successor.

17.5 Notices

Notices to us should be sent to:

• Email: legal@hellok.ai
• Post: 85 Great Portland Street, First Floor, London, W1W 7LT

17.6 Relationship

Nothing in these Terms creates a partnership, joint venture, or employment relationship.

17.7 Export Controls and Sanctions

You represent that you are not located in, resident of, or a national of any country or region subject to comprehensive trade sanctions (including, as applicable, UK, EU, or U.S. embargoes), and you are not a denied or restricted party. You will not use or export the Service in violation of applicable export control or sanctions laws (including UK Export Control Order 2008, EU dual-use regulations, and U.S. EAR/ITAR and OFAC programs). We may suspend or terminate access immediately where we reasonably believe your use would cause us to breach such laws.

18. Contact Information